Terms of service
**Please Read Before Placing Your First Order**
ORBcafe Malaysia is an entertainment service that collaborates with a wide range of content, including anime, games, and other popular franchises, to offer pop-up stores and an online shop. This website is the official ORBcafe Malaysia online store.
【Shop Hours】
Customer Service Hours: 10:00 am - 4:00 pm
*Customer Support is unavailable on Saturdays, Sundays, Public Holidays, and during the year-end/New Year period.
【Contact Us】
We are unable to provide customer support by phone. Please contact us through the **Contact** page on this website.
【Important Notices from Our Store】
When placing an order, please ensure that you provide a valid phone number and email address without any errors. We may need to contact you regarding important matters such as out-of-stock items, refunds, address issues, or shipping delays. Please make sure you can receive emails sent from our store (via the Shopify system) before placing your order.
【Prices】
All prices shown on the website are the final product prices.
Shipping fees are charged separately and vary by region and weight. Please check the shipping fee during the checkout process.
【Order Limit】
Due to shipping restrictions, the maximum shipment weight per order is **3 kg**.
If your order exceeds this limit, the system will display an error message automatically and you will not be able to complete your purchase.
【Payment】
Payment Methods: Credit Card(Visa, Mastercard, American Express, JCB, Discover, Diners Club), Apple Pay, Google Pay
Payment Timing: Payment is processed immediately when your order is confirmed.
*Please note that we are unable to issue receipts.
【Order Cancellations】
As a general rule, we do **not** accept order cancellations after an order has been successfully placed.
Please review your order carefully before completing your purchase.